Happy Tails Animal and House Sitting

Providing affordable, loving, and professional pet, house, and farm sitting services to clients around the Wake County area
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Frequently Asked Questions


 

Q: What advantages are there in House and Animal Sitting?
A: This type of care has many advantages over standard kennel boarding. First, pet sitting allows the pet to stay in their own environment which maintains natural sleep, eating, and exercise routines. Second, your house retains that 'lived in" look. Third, it prevents the stress that car rides to the kennel can create as well as lessening anxiety from being away from both owner and home. 
Q: How much experience do you have and are references available? 
A:  I have over 8 years experience in house and pet sitting. I also have worked at a couple of vet hospitals over 7 years, which increased my pet care knowledge dramatically.
Any of my clients would be happy to give you references so please do not hesitate to ask for them.
Q: Are initial consultation visits required?
A: An initial consultation visit is required when meeting a new client for the first time, however there is no extra charge to you. At this time, key pick-up is scheduled and an extensive pet greeting session will take place.
Q: What happens during a first consultation visit?
A: This free courtesy visit is for me to get used to you and your pet's routine. All of the important information is gone over during this time such as care times, locations of food, leashes, key pick up etc. We will go over my Standard Care, Vet Information, and Release Forms at this time as well. This visit gives me the chance to find out what makes your pet(s) the most happy and it is your time to ask me any questions you might have.
Q: How will I know how my pet behaved while I was gone and can I check in on them while I'm away? A:  While you are away, a complete pet report will be left at your home to let you know how things went during your time away. Contact while you are away can be as often or as little as you wish. I am available by phone and e-mail and love when owners care enough to check in on their pets while they are away from home.
Q: Are there any special charges for holidays?
A:  Happy Tails differs from a number of other house sitting companys in that we do not charge extra for holidays. It is a stressful enough time without having extra fees tacked on to your pet's regular care. My time however does get book up quickly around holidays, so it is important to schedule me well in advance to book your pet's care.
Please note that I do not usually take new customers around holiday dates. I have found that it does not leave enough time for me to care for my regular client's pets so if you are interested in holiday care, you need to be aware that I will have needed to have cared for your pet(s) at least one other non-holiday time before.
Q: Do you have a cancellation policy?
A: Generally, if you give me enough notice before a scheduled sitting has started, I am flexible with cancellation and there will be no charge. However, if short notice cancellations becomes frequent, my policy is that 50% amount that was originally scheduled will need to be paid if my services are not needed. 
Q: Do you have any other questions that were not covered here?
A: Please feel free to call or e-mail me with any other questions that aren't covered here.